Frequently asked questions
What is the return policy?
At Kingdom Designed, we want you to love what you ordered. If something isn’t quite right, we’re happy to help with eligible returns and exchanges.
Return Window
We accept returns and exchanges within 30 days of delivery.
To be eligible for a return or exchange, items must:
- Be unworn and unwashed
- Be free of stains, odors, makeup, pet hair, or other signs of wear
- Have all original tags attached, if applicable
- Be returned in their original condition
- Be accompanied by your order information
Items that do not meet these requirements may be refused and returned to the customer.
Exchanges
If you need a different size, you may request an exchange within 30 days of delivery, provided the requested size is still available.
If the replacement item is unavailable, we may offer store credit or another available resolution.
Refunds
Once your return is received and inspected, we will notify you whether your return has been approved.
Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to post the refund to your account.
Original shipping costs are non-refundable unless the return is due to an error on our part.
Return Shipping
Customers are responsible for the cost of return shipping unless the item received was defective, damaged, or incorrect due to an error made by Kingdom Designed.
We recommend using a trackable shipping service when returning an item. Kingdom Designed is not responsible for items lost or damaged while being returned.
Damaged or Incorrect Items
We want to make things right if we made a mistake.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can review the issue and help resolve it.
Final Sale & Clearance Items
Clearance, final sale, and other specifically designated final sale items are not eligible for returns, exchanges, refunds, or store credit.
Please review our Final Sale & Clearance Policy before purchasing these items.
Order Cancellations
Because we work to process orders as quickly as possible, cancellation requests must be submitted as soon as possible after placing an order. Once an order has been processed or shipped, it may no longer be eligible for cancellation.
Questions
If you have questions about whether your purchase qualifies for a return or exchange, please contact us before sending your item back. We’re a small family-owned business, and we’re always happy to work with you when we can.
Thank you for supporting Kingdom Designed!
Created with the Kingdom in Mind. 👑✝️
Damaged or Incorrect Items
We want to make things right if we made a mistake.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can review the issue and help resolve it.
Are any purchases final sale?
Because we work closely with you during the process of custom designs.
There will be NO returns or exchanges on custom orders.
All clearance, sale, and final sale items are sold as-is and are final sale. Because these items are offered at a significantly reduced price, we are unable to offer returns, exchanges, refunds, or store credit on these purchases.
Please carefully review the item description, photos, size information, and selected size before completing your purchase.
All clearance and final sale items are non-refundable.
No exchanges or store credit will be issued for final sale items.
Final sale items cannot be returned due to incorrect sizing, change of mind, or ordering the wrong size.
We encourage you to review our size guide before placing your order.
If you receive an item that is damaged, defective, or incorrect due to an error on our part, please contact us within 7 days of delivery so we can review the issue and determine the appropriate resolution.
By purchasing a clearance or final sale item, you acknowledge and agree to the terms of this policy.
When will I get my order?
We’re so excited for you to receive your Kingdom Designed order! 🤍 Each order is carefully prepared and packaged by our small family-owned business.
Kingdom Designed ships orders every Friday. 📦
Orders placed throughout the week will be processed and prepared for our Friday shipping day. Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Please note that orders placed after our weekly processing cutoff may be shipped the following Friday.
Shipping Times
Shipping times begin once your order has been shipped. Delivery times may vary depending on the shipping carrier and your location.
Shipping times are estimates and are not guaranteed. Delays caused by the postal carrier, weather, holidays, or other circumstances outside of Kingdom Designed's control may occur.
Tracking Your Order
Once your order has shipped, you can use the tracking information provided in your shipping confirmation email to follow your package.
If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your delivery area, with household members, and with your neighbors. You may also contact your local carrier for additional information.
Kingdom Designed is not responsible for packages that are confirmed by the carrier as delivered.
Incorrect Shipping Information
Please double-check your shipping address before completing your order.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the package..
Where are your products manufactured?
At Kingdom Designed, we carefully select the products we use to create our clothing and drinkware. Our blank apparel and tumblers are purchased from established wholesale suppliers, including S&S Activewear and 50/50 Tumblers, and are then designed, printed, pressed, or customized by us.
Because our products are made using manufactured blanks and are individually customized, there may be slight variations from one item to another. These differences are a normal part of the manufacturing and customization process and are not considered defects.
Product Variations
Please understand that slight variations may occur in:
- Color and shade
- Fabric texture and feel
- Garment fit and sizing
- Placement of designs
- Print or transfer appearance
- Tumbler color, finish, or texture
- Minor imperfections in manufactured blanks
Product colors may also appear slightly different on your screen depending on your device and display settings.
Our Quality Promise
Before your order is shipped, we do our best to inspect products for obvious defects and ensure that your item meets our quality standards.
Because each item is individually prepared, slight differences may occur. We believe these small variations are part of what makes each piece unique.
Manufacturer Defects
If you believe your item has a manufacturing defect, please contact us within 7 days of receiving your order.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and the suspected defect
We will review the issue and determine the appropriate resolution.
Please note that normal wear and tear, damage caused by improper care, accidental damage, misuse, or changes made to the product after purchase are not considered manufacturing defects.
Customized Products
Because Kingdom Designed adds our own designs and customization to each product, issues related to our customization will be reviewed separately from defects in the original blank product.
We stand behind the quality of the work we create and will do our best to resolve legitimate issues with your order.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.